How do I set-up my email for KegelNet?
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Email setup procedures vary widely for each of the many available email clients. We supply detailed set-up instructions for several of the most popular email clients such as Outlook, Outlook Express, and Eudora. If you choose to use a different email client you will want to run through the client's setup using the following information (you should substitute your email account name for 'username'):

Incoming Mail Server Type:	POP3
Incoming Mail Server:	mail.kegelh-d.net
Outgoing Mail Server:	smtp.kegelh-d.net
Email Address:	username@kegelh-d.net
Account Name:	username
Password:	Password for your account

How do I use my email?
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The use of any given email client will be different to any other program. We recommend that you read through the help documents of the email client for help regarding the specific question for that client.
Alternatively, you may want to use our webmail system.

What is webmail and how does it work?
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Webmail is an online utility which allows the user to check their email from their Internet Browser (such as Internet Explorer or Netscape). This lets the user check any new messages as well as any previous messages left on the server without having to configure a mail client such as Outlook or Eudora.
kegelh-d.net's webmail interface can be found at http://webmail.kegelh-d.net/.

How do I install the acceleration software?
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The KegelNet Accelerator installation involves only a few simple step, but we have created a separate guide to this tool.

Why does the acceleration not work with other browsers like Netscape?
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The acceleration software does actually work with other browsers such as Netscape, Mozilla, and Opera. In order to use these browsers you will need to make a one-time manual configuration change to your browser of choice. For a step-by-step overview please look here.

Where is the best place to get information on my modem?
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For information on your modem the best place to check is the manufacturers website. There they will have any updates regarding modem firmware and initialization strings (init strings) to help improve connectivity. We also suggest you check these sites for current information regarding modem troubleshooting:
http://modemsite.com/56k/
http://www.spy.net/~dustin/modem/

Why are my connect rates slow?
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Your connect rates can be slow for several reasons. If you find that your modem never connects above a certain speed then you should first look at upgrading your modem firmware and changing the initialization strings for help in connecting. Check the modem manufacturers website for further information regarding your modem.
If you still connect at the same rate, you may want to try dialling another local number (if available), or even a non-local one for testing purposes. If you connect at the same rate every time, then it could be your local telephone service.
If the connect rates vary then there may be specific reason for the slow connect. Certain factors such as line noise and phone line quality can affect the connection rates. Phone lines can even be affected by weather conditions which can degrade the quality of connections.

Why do I get disconnected?
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The connection can get disconnected for several reasons. Here are a few factors which can cause the disconnect:

• Each connection has an idle timeout of 10 minutes.
  What this means is that if your connection does not send any traffic (no web browsing or email checks) for 10 consecutive minutes then your connection will be disconnected. This is to ensure that people do not accidentally stay connected when they do not mean to.
• Each connection has a session timeout of 8 hours.
  You cannot remain online for more than 8 hours on one connection. After 8 hours have been reached the connection will automatically disconnect. This is to prevent individual users from tying up all of the available modem lines and to give everyone a fair chance of logging on, even during peak hours.
• If your connection is being disconnected at random times then your dialup connections to KegelNet may be at fault. The best solution is to update your modem drivers and check your modem initialization strings are optimized. If that still does not help you may want to try adding 2 - 4 commas after the dialup number to pause your modem before connecting, which could help stabilize the connection.

I couldn't connect and got an error message. Now what?
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If you continually have connection problems then the best solutions to fixing the problem is to first try and upgrade your modem drivers. The manufacturer's website will have the latest fixes and init strings to give users better connections. Many of the Windows Dial Up Networking (DUN) error codes stem from the inability of the customer's modem to negotiate with the KegelNet modems. We also recommend reviewing these other sites for valuable information regarding modem connectivity issues:
http://modemsite.com/56k/
http://www.modemhelp.net/dunerror/dunerrorcodes.shtml

What is spam?
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Spam (also known as junk mail) is unwanted, unsolicited commercial email which is sent out on a mass basis to many email addresses. Junk email is not an email message that you have requested. Furthermore you will want to be certain of a few things regarding spam:

• Never reply to junk mail as it validates your address for future mass mailings.
• Create accounts with an uncommon name. The chances of receiving unwanted email on an address of bobtheinteresting@example.com are much smaller than getting the same mail at bob@example.com.
• Don't open attachments that are included no matter how tempting it may be unless you specifically asked the sender for that exact file (check names). The unwanted file could be a virus!

Note that spam is against the Terms of Service of the majority of Internet Service Providers (including KegelNet).

How do I contact Tech Support?
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The KegelNet Technical Support department can be reached via email or by telephone. When contacting us via email please include the following information:

• Username
• Phone number you are dialing as well as number you are calling from.
• Phone number we can reach you back at including best time to call.
• Details of the problem you are currently experiencing.
• Any other pertinent information you may want to include in the email.

You should direct your support emails to support@kegelh-d.net. We will reply back with further information to your inquiries promptly.
If you prefer to call KegelNet for support, please have available the same information so we can diagnose the problem as quickly as possible.
Our technical support department can be reached at 1-888-MYITSOS